Cricx Privacy Policy — Your Data Is Completely Safe

1 Introduction

Cricx (cricx.bet) is one of Bangladesh's most trusted online betting and gaming platforms. We place the highest importance on our members' privacy. This Privacy Policy clearly outlines what data Cricx collects, why it is collected, how it is used, and how it is kept secure.

By creating an account or using the Cricx platform, you agree to this Privacy Policy. We want you to always know exactly what happens with your data, which is why this policy is written as clearly and simply as possible so every Bangladeshi member can understand it.

Cricx follows international data protection standards. Our Privacy Policy is guided by GDPR principles and is aligned with applicable laws in Bangladesh. Your trust is our most valuable asset — and protecting it is our responsibility.

2 What Information We Collect

Cricx collects information in various ways and for various purposes. Below is a detailed breakdown of what data is collected and why.

Information Collected at Registration

On Cricx Registration Information you provide during registration is collected directly. This data is essential for account management and KYC verification.

Automatically Collected Information

When you use Cricx, certain information is collected automatically. This is necessary for platform performance and security.

• IP Address: For fraud prevention and geographic restriction verification.
• Device Information: Browser type, operating system, and device model.
• Session Information: Login time, session duration, and activity on the platform.
• Transaction History: Records of deposits, withdrawals, and betting activity.
• Location Data: Only with your permission and for fraud prevention purposes.

Information Received from Third Parties

In some cases, information may also be collected from third parties, such as transaction confirmation data from payment providers (bKash, Nagad, Rocket). This data is used solely for transaction verification purposes.

3 How Your Data Is Used

Cricx uses collected data only for specific purposes. Your information is never used for anything beyond what is necessary.

Primary Purposes of Use

• Account Management: For login, password reset, account verification, and account security.
• Service Delivery: Betting, Games, Transactions and to provide other benefits.
• KYC Verification: To verify age and identity, and to prevent money laundering.
• Fraud Prevention: To detect suspicious activity and maintain platform security.
• Contact: For important notifications, transaction confirmations, and support services.
• Legal Compliance: To meet applicable legal and licensing requirements.
• Service Improvement: To improve user experience and platform performance.

Profiling & Automated Decision-Making

Cricx may automatically analyze usage patterns to promote responsible gaming. If a member's activity shows signs of excessive betting, an automated alert may be sent. This is not a punitive measure — it is a step taken in the interest of the member's well-being.

4 Data Sharing Policy

Cricx has a strict policy of not sharing your information without your consent. However, there are limited circumstances where sharing may be necessary.

When Your Information Is Shared

• Payment Provider: Limited data is shared with bKash, Nagad, Rocket, or USDT gateway providers solely to process transactions.
• KYC Partners: Trusted third parties may be used for identity verification.
• Legal Obligation: We may be required to disclose information under a valid court order or lawful directive from a government authority.
• Fraud Prevention: Anonymized data is shared with industry-level fraud prevention networks.
• Business Transfers: In the event of a company merger or sale, members will be notified in advance.

International Data Transfers

Cricx's servers may be located internationally. For any cross-border data transfers, we ensure that adequate data protection measures are in place in the destination country.

5 Cookies & Tracking Policy

The Cricx website uses cookies and similar technologies. Cookies are small text files stored in your browser that help improve website functionality.

Types of Cookies

You can manage or delete cookies through your browser settings. Please note that disabling essential cookies may affect the proper functioning of some Cricx services.

6 Data Retention Period

Cricx does not retain your data longer than necessary. However, certain information may need to be kept for a defined period due to legal obligations.

Data Retention Timeframes

• Account Information: For the duration the account remains active, and for 5 years following closure.
• Transaction Records: A minimum of 7 years as required by law.
• KYC Documents: 5 years after account closure.
• Communication Records: Support tickets and chat history for 2 years.
• Betting History: 3 years for dispute resolution purposes.

7 Security Measures

Cricx uses industry-leading security technology to protect your data. Our security team is active around the clock.

Technical Security

• 256-bit SSL/TLS Encryption: All data transfers are encrypted.
• AES-256 Storage Encryption: Data stored on servers is encrypted.
• Two-Factor Authentication (2FA): An additional layer of security for your account.
• Firewall Protection: Protection against DDoS and cyber attacks.
• Automatic Session Timeout: Automatic logout after a period of inactivity.
• Penetration Testing: Security audits conducted by third parties at least twice a year.

Administrative Security

Beyond technical measures, Cricx enforces strict administrative security policies. Only authorized personnel can access specific data, and every access is logged.

• Regular data protection training for all staff.
• A "need-to-know" principle is followed for all data access.
• All staff are required to sign a confidentiality agreement.
• An incident response plan is in place to ensure swift action in the event of a data breach.

8 Your Rights

Cricx believes every member has full ownership of their personal data. Your privacy rights are outlined in detail below.

9 Children's Privacy

Cricx strictly prohibits the use of its services by anyone under the age of 18. We do not knowingly collect any information from minors.

• Age verification is mandatory at the time of registration.
• KYC verification is carried out for accounts flagged as suspicious.
• Any account found to belong to a minor will be immediately suspended and all associated data deleted.

If a parent or guardian believes their child has created a Cricx account, please contact support@cricx.bet immediately. We will act promptly and delete all associated data.

10 Changes to the Privacy Policy

Cricx may update this Privacy Policy from time to time, as required by changes in technology, new regulations, or updates to our services.

What Happens When Changes Are Made

• For significant changes, you will be notified in advance at your registered email address.
• A banner notice will be posted on the website before any changes take effect.
• The "Last Updated" date at the top of the page will change.
• Previous versions will be archived and made available upon request.

Continued use of Cricx after any changes have taken effect will be considered acceptance of the updated Privacy Policy. If you do not agree to the new policy, you may close your account and any remaining balance will be refunded.

11 Contact & Complaints

If you have any questions or concerns about our privacy policy, don't hesitate to reach out to Cricx. We're always here to help.

Contact Method

• Email: support@cricx.bet (Subject: Privacy Request)
• Live Chat: Click the chat icon at the bottom right of the website.
• Response Time: 48 hours for general requests, 30 days for legal requests.

Any privacy-related complaints submitted to Cricx will be taken seriously, reviewed thoroughly, and resolved within the designated timeframe. For further questions, please visit our FAQ View page.